Frequently Asked Questions
Q: How do I install the Original PupSaver?
Q: What Are the Shipping Rates and Times For PupSaver Products?
We will process your order within 24 hours, send the order to our Fulfillment Center in Dallas, TX and from there it should take 24 hours to ship. Once shipped, you will receive your PupSaver Order FedEx Tracking Email within 24 hours so that you will know when to look for your package! It typically takes between 3-5 business days for your order to arrive (barring major weather delays).
Q: What is PupSaver's Return Policy?
30 Day Money Back Guarantee. Our seats are manufactured to the highest quality and safety guidelines and we will exchange, or refund 100% of the purchase price, if your PupSaver doesn't meet our exacting standards.
All other returns are subject to a return shipping charge and a 20% restocking fee.
After product is shipped back to our office, we will inspect and issue a refund minus shipping costs and a 20% restocking fee.
*Please measure your vehicle’s seats before purchasing a PupSaver to avoid return shipping and restocking fees.
**Please measure your dog's neck and chest girth before ordering harnesses to avoid return shipping and restocking fees.
Q: What are the measurements for PupSaver Seats and PupSaver-Compatible Harnesses?
Here are the exact product dimensions:
PupSaver Petite - 20” (seat width) x 10” (seat bottom depth) x 13” (seat back height)
Original PupSaver (all colors) - 28" (seat bottom width) x 12" (seat bottom depth) x 18" (seat back height)
PupSaver 45 - 31” (seat bottom width) x 23” (seat bottom depth) x 23” (seat back height)
NOTE: PupSaver 45 is a large car seat. Please measure your vehicle's back seat before purchasing to prevent return shipping and restocking fees.
xx-small petite = neck girth: 10.5", chest girth: 12.5" (not adjustable)
xx-small = neck girth: 14", chest girth: 16"
x-small = neck girth: 17", chest girth: 18-22"
small = neck girth: 20", chest girth: 19-26"
medium = neck girth: 22", chest girth: 24 - 28"
Q: How do I clean my PupSaver?
Q: Do I have to use a PupSaver-Compatible Harness with my PupSaver?
The PupSaver-Compatible Harness was used in crash testing and was proven safe and effective. We also suggest using the PupSaver-Compatible Harness, since the additional chest side D-ring makes for easier and more comfortable experience for you and your dog.
Please use promo code PACKAGE at checkout when you buy a PupSaver + Harness together and you will receive $20 off your purchase price!
Do NOT use a collar with your PupSaver.
Q: Can I put two dogs together in a PupSaver?
No, it is not recommended that more than one dog is placed in any single PupSaver seat, even if their combined weights are under the limit. Having two dogs in one seat could result in a collision of the dogs' heads on impact, causing serious injury. They may enjoy each other's company, but safety must always come first!
Q: Why the rear-facing design? What if my dog doesn't like this type of seat?
Please Note: Your DOG can sit forward-facing. The SEAT is installed rear-facing for safety (your dog is caught by the high back of the PupSaver seat, in the case of a collision or hard stop).
The reasons for having a rear-facing dog car seat are similar to the reasons we keep infants and children up to 30 lbs. in a rear-facing seat for as long as possible. According to auto accident data, the majority of injuries in small children occur from coming into contact with hard surfaces in the car, like dashboards and front seat backs. For unrestrained pets, this hard surface could be a windshield, front seat back, hard crate or worse...PupSaver is the only pet product manufacturer to address this concern and take safety beyond restraint. Our patented rear-facing design mimics an infant safety seat and keeps your dog's head and neck supported and safe. Providing this kind of energy absorption is something that a seatbelt harness or crate can never do. Watch those "Top Performing" seatbelt harnesses and crate crash tests again and observe the way the test dog's body flails and lunges forward. Keep in mind that you have no idea what happens in the real world to the real dog, snapping at the end of that harness or hitting the inside of that crate.
As far as comfort goes - most dogs do not have any trouble immediately getting very cozy in their PupSaver! In fact, what we most often hear is that PupSaver is the only seat that nervous car riders will actually use! Of course, there are exceptions...But we will ask - if your baby didn't like sitting in a rear-facing seat, would you let them sit front-facing just to appease them? No, of course not. So why let our precious furkids ride in a way that could cause them injury? If there is an utter non-compliance issue, please contact us and we will work to resolve the problem. Positive reinforcement and an "introductory period" (where the PupSaver is used as a bed inside the house for a number of days) has worked wonders in the past.