Frequently Asked Questions
Q: How Does the PupSaver Seat Work to Keep My Dog Safe in an Accident?
Our crash tested seats are rear-facing, like a baby car seat. The PupSaver is attached by 5 seatbelt buckles as well as 2 metal j-hook LATCH attachment points (backseat optional). In the case of a collision, your dog will be protected by the following measures: 1) on impact, the rear-facing PupSaver will engage with the SRS system in your vehicle's seatbelt, pulling it close to the seat back 2) your dog's body will be enclosed inside the PupSaver which now "clamshells" over with the tension of the seatbelt pulling the top part of the seat down 3) your dog is protected from becoming projectile, but more importantly, they are protected from impact with hard surfaces or from the second impact of the seatbelt causing neck or spinal injury via a seatbelt harness. If you watch our crash test footage on our Crash Tested page, or read and view photos of our customer testimonials on the Testimonial page you will get a visual concept of how PupSaver works to keep your dog safer than any other canine travel product on the market.
Q: How Do I Install The Original PupSaver?
(please see our updated Easy Install Instructions here!)
Q: How Do I Attach All of These Buckles To My PupSaver?
Please see our Troubleshooting Guide To Attaching Buckles Here: https://pupsaver.com/pages/troubleshooting-attaching-seat-belt-clips-to-your-pupsaver
THE MOST IMPORTANT THING TO DO:
Q: What is PupSaver's Return Policy?
30 Day Money Back Guarantee. You will be refunded 100% of your purchase price, however, you will be responsible for return shipping costs to our warehouse.
All other returns/ exchanges (items returned beyond 30 days from date of receipt) are subject to a return shipping charge plus a 20% restocking fee.
After product is shipped back to our office, we will inspect and issue a refund minus a 20% restocking fee, if applicable.
Product must be returned in clean, like-new condition, with all parts and tags attached. If there is any dog fur found in the interior or on the exterior of the seat, you will be charged a restocking fee.
*Please measure your vehicle’s seats before purchasing a PupSaver to avoid return shipping and restocking fees.
**Please measure your dog's neck and chest girth before ordering harnesses to avoid return shipping and restocking fees.
Q: What are the measurements for PupSaver Seats and PupSaver-Compatible Harnesses?
Here are the exact product dimensions:
PupSaver Petite - 20” (seat width) x 10” (seat bottom depth) x 13” (seat back height)
Original PupSaver (all colors) - 24" (interior width - the part your dog sits on) *28" (exterior width at widest point - see note below) x 16" (seat bottom depth) x 16" (seat back height)
PupSaver 45 - **31” (seat bottom width - see note below) x 23” (seat bottom depth) x 23” (seat back height)
*PLEASE NOTE: PupSaver Seats are COMPLETELY constructed of ballistic nylon. There are no hard foam pieces (like a booster seat), so the PupSaver is somewhat flexible. We very rarely encounter a vehicle which cannot accommodate an Original Size PupSaver.
**PLEASE NOTE: PupSaver 45 is a large car seat. Please measure your vehicle's back seat before purchasing to prevent return shipping and restocking fees.
xx-small petite = neck girth: 10.5", chest girth: 12.5" (not adjustable)
xx-small = neck girth: 14", chest girth: 16"
x-small = neck girth: 17", chest girth: 18-22"
small = neck girth: 20", chest girth: 19-26"
medium = neck girth: 22", chest girth: 24 - 28"
Q: How long will it take to get my PupSaver?
Shipping times are generally 5-7 business days from the time you place your order via our website. We'll process your order within 24 hrs and send the order to one of our fulfillment centers in either Dallas, TX or Atlanta, GA. From there, it should take 24 hrs to ship your order. You will receive a tracking email with your FedEx, UPS or USPS tracking info so that you'll know when your package will arrive!
For any questions regarding your order, please email us through the Contact Form or call 844-728-7787 (844-SAVR-PUP).
Q: How do I clean my PupSaver?
Q: Do I have to use a PupSaver-Compatible Harness with my PupSaver?
The PupSaver-Compatible Harness was used in crash testing and was proven safe and effective. We also suggest using the PupSaver-Compatible Harness, since the additional chest side D-ring makes for easier and more comfortable experience for you and your dog.
Do NOT use a collar with your PupSaver.
Q: Can I put two dogs together in a PupSaver?
No, it is not recommended that more than one dog is placed in any single PupSaver seat, even if their combined weights are under the limit. Having two dogs in one seat could result in a collision on impact, causing serious head or neck injury. They may enjoy each other's company, but safety must always come first!
We do offer a discount code for multi-dog households - please enter code "MULTIBOGO" at checkout for a Buy One, get One Half Off discount.
Q: Why the rear-facing design? What if my dog doesn't like this type of seat?
Please Note: Your DOG can sit forward-facing. The SEAT is installed rear-facing for safety (your dog is caught by the high back of the PupSaver seat, in the case of a collision or hard stop).
The reasons for having a rear-facing dog car seat are similar to the reasons we keep infants and children up to 30 lbs. in a rear-facing seat for as long as possible. According to auto accident data, the majority of injuries in small children occur from coming into contact with hard surfaces in the car, like dashboards and front seat backs. For unrestrained pets, this hard surface could be a windshield, front seat back, hard crate or worse...PupSaver is the only pet product manufacturer to address this concern and take safety beyond restraint. Our patented rear-facing design mimics an infant safety seat and keeps your dog's head and neck supported and safe. Providing this kind of energy absorption is something that a seatbelt harness or crate can never do. Watch those "Top Performing" seatbelt harnesses and crate crash tests again and observe the way the test dog's body flails and lunges forward. Keep in mind that you have no idea what happens in the real world to the real dog, snapping at the end of that harness or hitting the inside of that crate.
As far as comfort goes - most dogs do not have any trouble immediately getting very cozy in their PupSaver! In fact, what we most often hear is that PupSaver is the only seat that nervous car riders will actually use! Of course, there are exceptions...But we will ask - if your baby didn't like sitting in a rear-facing seat, would you let them sit front-facing just to appease them? No, of course not. So why let our precious furkids ride in a way that could cause them injury? If there is an utter non-compliance issue, please contact us and we will work to resolve the problem. Positive reinforcement and an "introductory period" (where the PupSaver is used as a bed inside the house for a number of days) has worked wonders in the past.