Frequently Asked Questions
Q: Who are Authorized Retailers of PupSaver products?The short answer: Just PupSaver.com. The long answer? Read here.
Q: How do I install the PupSaver?Follow this simple video and you'll have your PupSaver installed in just a few minutes!
Q: What is Pupsaver's Return Policy?
We will exchange or issue a 100% refund for defective products, if notified within 4 weeks of purchase from PupSaver.com.
All other returns are subject to a return shipping charge and a 20% restocking fee.
After product is shipped back to our office, we will inspect and issue a refund minus shipping costs and a 20% restocking fee.
*Please measure your vehicle’s seats before purchasing a Pupsaver to avoid return shipping and restocking fees.
**Please measure your dog's neck and chest girth before ordering harnesses to avoid return shipping and restocking fees.
Q: What are the weight limits for AirPupSaver 25 and for AirPupSaver 45?
AirPupSaver 25 is for any dog from 1 - 25 lbs.
AirPupSaver 45 is for dogs between 26 - 45 lbs.
However, if you have an especially tall/ long and slender 24 lb. dog, you may want to opt for the AirPupSaver 45. Please see our measurements (below) and purchase the seat that you feel your dog will be most comfortable sitting in for the duration of their car rides.
Q: What are the measurements for AirPupSaver 25 / AirPupSaver 45 / PupSaver-Compatible Harnesses?Here are the exact product dimensions:
AirPupSaver 25 - 26” (seat bottom width) x 12” (seat bottom depth) x 18” (seat back height)
AirPupSaver 45 - 31”(seat bottom width) x 23” (seat bottom depth) x 23” (seat back height)
NOTE: AirPupSaver 45 is a large car seat. Please measure your vehicle's back seat before purchasing to prevent return shipping and restocking fees.
(Sizing runs BIG):
x-small = neck girth: 17", chest girth: 18-22"
small = neck girth: 20", chest girth: 19-26"
medium = neck girth: 22", chest girth: 24 - 28"
Q: Do I have to use a PupSaver-Compatible Harness with my PupSaver?
The PupSaver-Compatible Harness was used in crash testing with the AirPupSaver 45 and was proven safe and effective. We also suggest using the PupSaver-Compatible Harness, since the additional chest side D-ring makes for easier and more comfortable experience for you and your dog.
Do NOT use a flat collar with your PupSaver.
Q: Can I put two dogs together in a PupSaver?
No, it is not recommended that more than one dog is placed in any single PupSaver seat, even if their combined weights are under the limit. Having two dogs in one seat could result in a collision of the dogs' heads on impact, causing serious injury. They may enjoy each other's company, but safety must come first always! We are hard at work, at PupSaver HQ, creating a two-seater style and will update this page when we have it ready for purchase.
Q: What is the difference between PupSaver 30 and AirPupSaver?
PupSaver 30 is our original all polyester fiber-filled version of our safety seat. It does not require any inflation in the seat back and accommodates dogs up to 30 pounds. AirPupSaver is the next generation safety seat for dogs up to 45 lbs. It has an integrated airbag style seat back, for optimal safety and a lighter overall seat.
When creating the AirPupSaver 45, we opted for an air chamber-filled seat back, out of necessity, since we needed for this seat to be light and efficient in crash testing. After seeing the results, we decided that we would offer this new and improved style for smaller dogs, too!
*Please note: AirPupSaver requires inflation via a hand pump, which we include with each unit.
Q: Is the original PupSaver 30 as safe as the AirPupSaver?
Yes. All of our safety seats have been through rigorous crash testing at MGA Research Corporation, located in Manassass, VA. Our seats have been passing the canine variation of the FMVSS 213 crash test since 2012. We randomly batch test PupSavers and only sell products which pass crash testing on the authority of our safety design engineer. Those passing test credentials are determined as follows: (1) the PupSaver and AirPupSaver remain on the test bench for the duration of the sled test (2) the test dog is fully contained by the PupSaver/AirPupSaver throughout the crash test (3) there is an acceptable amount of excursion (how far the PupSaver/AirPupSaver comes away from the test bench back) during testing and (4) there are no buckle breakages or stitches torn upon inspection of the PupSaver/ AirPupSaver at the end of the test. Please watch our most recent crash test videos here: http://www.pupsaver.com/video/
Q: Why the rear-facing design? What if my dog doesn't like this type of seat?
The reasons for having a rear-facing dog car seat are similar to the reasons we keep infants and children up to 30 lbs. in a rear-facing seat for as long as possible. According to auto accident data, the majority of injuries in small children occur from coming into contact with hard surfaces in the car, like dashboards and front seat backs. For unrestrained pets, this hard surface could be a windshield, front seat back, hard crate or worse...PupSaver is the only pet product manufacturer to address this concern and take safety beyond restraint. Our patented rear-facing design mimics an infant safety seat and keeps your dog's head and neck supported and safe. Providing this kind of energy absorption is something that a seatbelt harness or crate can never do. Watch those "Top Performing" seatbelt harnesses and crate crash tests again and observe the way the test dog's body flails and lunges forward. Keep in mind that you have no idea what happens in the real world to the real dog, snapping at the end of that harness or hitting the inside of that crate.
As far as comfort goes - most dogs do not have any trouble immediately getting very cozy in their PupSaver! In fact, what we most often hear is that PupSaver is the only seat that nervous car riders will actually use! Of course, there are exceptions...But we will ask - if your baby didn't like sitting in a rear-facing seat, would you let them sit front-facing just to appease them? No, of course not. So why let our precious furkids ride in a way that could cause them injury? If there is an utter non-compliance issue, please contact us and we will work to resolve the problem. Positive reinforcement and an "introductory period" (where the PupSaver is used as a bed inside the house for a number of days) has worked wonders in the past.